Frequently asked questions
HOW TO ORDER?
1. Navigate through the website, click on the products you're interested in and review product descriptions, etc. and click the Add to Cart button. Review your items by clicking the My Cart button on the upper right side of the website. You may click Continue Shopping if you wish to add more items to your cart.
2. Click Check Out if you wish to proceed to the checkout page.
3. Fill out the Check Out Form with your complete delivery details, choose the Shipping and Payment Option then click on the Complete Order button. *Payment details are posted upon check out.
4. All orders should be considered final and may not be changed. An Order Confirmation Email will be sent automatically after check out.
4.1 For Non-Cash on Delivery / International Shipping, kindly settle your payment within 24 hours from placement of order. Submit your proof of payment through the Contact Us button on the lower right side of the screen. Orders under non Cash on Delivery will be shipped out via J&T Express while orders under International Shipping will be shipped out via LBC Express.
4.2 For Cash on Delivery (nationwide only), kindly upload a valid I.D for proof of transaction purposes within 24 hours through the Contact Us button on the lower right side of the screen. Upon delivery, pay the amount stated on the order confirmation email that will be sent after confirming your order. Orders under Cash on Delivery will be shipped out through LBC Express.
4.3 For Express Shipping, (payment first basis) kindly settle your payment within 24 hours and upload your proof through the Contact Us button located on the lower right side of the screen. An email containing our location details will be sent once the order is ready for pick-up.
Note: The customer shall shoulder the payment upon pick up and be the one to book the express shipping courier of your choice. (Grab Express, Mr. Speedy, Lalamove, etc.)
Pick up time: 1pm - 8pm only
Pin Location: Fashion Kinetics
5. Orders will be out for shipping after 3 - 8 working days upon check out. Rush processing is not available. For Cash on Delivery and non Cash on Delivery, kindly wait for an email regarding your order shipping status containing the waybill number to be sent once your order has been shipped.
Note: We will only take orders from our website. Orders through Instagram and Facebook will not be processed.
WHAT ARE THE PAYMENT METHODS?
1. BDO
2. Gcash
3. Paymaya
4. Cash on Delivery
Payment processing details are posted under How to Order section 4.
WHAT ARE THE SHIPPING OPTIONS?
1. non Cash on Delivery (J&T Express)
2. Cash on Delivery (J&T Express)
3. Express Shipping
Shipping processing details are posted under How to Order section 4.
DO YOU HAVE VOUCHERS / CODES?
-
FREE SHIPPING DAY, Vouchers, and Discount code updates will be posted on our social media accounts and Newsletter. Make sure to subscribe to our newsletter and follow us on our socials @fashionkinetics
-
Sales are occasionally.
WHAT ARE THE SHIPPING RATES?
non Cash on Delivery
J&T Express
0 - 500g
Luzon - P100 (2 - 4 days ETA)
Visayas - P105 (3 - 6 days ETA)
Mindanao - P110 (4 - 10 days ETA)
500g - 1kg
Luzon - P170 (2 - 4 days ETA)
Visayas - P185 (3 - 6 days ETA)
Mindanao - P200 (4 - 10 days ETA)
1kg - 3kg
Luzon - P195 (2 - 4 days ETA)
Visayas - P205 (3 - 6 days ETA)
Mindanao - P225 (4 - 10 days ETA)
Cash on Delivery
Prices are the same as stated above with an additional P35 upon check out for the Cash on Delivery transaction fee via J&T Express.
Express Shipping
The customer will shoulder the payment upon pick up and be the one to book the express shipping courier of your choice. (Grab Express, Angkas, Mr. Speedy, Lalamove, etc.)
International Shipping
LBC Express
(3 - 10 working days)
USA & Canada
500g - P2,400
1kg - P2,750
1.5kg - P3,090
2kg - P3,430
2.5kg - P3,770
3kg - P4130
Singapore, Hong Kong, Taiwan
500g - P1,230
1kg - P1,400
1.5kg - P1,550
2kg - P1,710
2.5kg - P1,860
3kg - P2,020
Australia & Japan
500g - P2,100
1kg - P2,430
1.5kg - P2,760
2kg - P3,090
2.5kg - P3,420
3kg - P3,740
Malaysia
500g - P1,800
1kg - P2,000
1.5kg - P2,180
2kg - P2,370
2.5k - P2,560
3kg - P2,760
UK
500g - P2,530
1kg - P3,010
1.5kg - P3,500
2kg - P3,990
2.5kg - P4,480
3kg - P4,970
HOW DO I TRACK MY ORDER/S?
An email containing your waybill number will be sent once your order has shipped.
Track parcel on the following:
J&T Express - www.jtexpress.ph
LBC Express - www.lbcexpress.com
NOTE:
-
Rush processing option is NOT available
-
Strictly NO cancellation of orders
* Published rates are inclusive of fulfillment.
RETURN AND REFUND POLICY
NO VIDEO = NO REFUND
We accept returns within 5 days after receiving the package. The product must be unworn and unwashed, with all tags and labels still attached. As part of our safety measures, products that have been worn or tried on will not be accepted. The customer is responsible for the shipping/delivery fee for returning the package.
Before shipping the product, we send a photo for proof. We always ensure our parcels to be sent are well-packed, in good condition and specifically addressed to the customer.
For updates, subscribe to our newsletter, follow us on our socials @fashionkinetics.
For inquiries and concerns, you may email us at fashionkinetics@gmail.com.