frequently asked questions

Applicable starting March 2021

How to Order?

1. Navigate through the website, click on the products you're interested in and review product descriptions etc. and click the 'Add to Cart' button. Review your items by clicking My Cart button on the upper right side of the website. You may click Continue Shopping if you wish to add more items to your cart.

2. Click Check Out if you wish to proceed to the check out page.

3. Fill out the Check Out Form with your complete delivery details, choose the Shipping and Payment Option then click on the Complete Order button. Payment details are posted upon check out.

4. All orders should be considered final and may not be changed. An Order Confirmation Email will be sent automatically after check out.

4.1 For non Cash on Delivery / International Shipping, kindly settle your payment within 24 hours from placement of order. Submit your proof of payment through our Payment Confirmation Tool located under Customer Care. Orders under non Cash on Delivery will be shipped out via J&T Express while orders under International Shipping will be shipped out via LBC Express.

4.2 For Cash on Delivery (nationwide only), kindly upload a valid I.D for proof of transaction purposes within 24 hours through our COD Transaction Proof under Customer Care. Upon delivery, pay the amount stated on the order confirmation email that will be sent after confirming your order. Orders under Cash on Delivery will be shipped out through LBC Express.

4.3 For Express Shipping, (payment first basis) kindly settle your payment within 24 hours and upload your proof through our E-Shipping Transaction Proof under Customer Care. An email containing our location details will be sent once the order is ready for pick-up.

Note: The customer will shoulder the payment upon pick up and be the one to book the express shipping courier of your choice. (Grab Express, Angkas, Mr. Speedy, Lalamove, etc.)

Pick up time: 2pm - 6pm only

Location: Fashion Kinetics

5. Orders will be out for shipping after 3 - 8 working days upon check out. Rush processing is not available. For Cash on Delivery and non Cash on Delivery, kindly wait for an email regarding your order shipping status containing the waybill number to be sent once your order has been shipped.

Note: We will only take orders from our website. Orders through Instagram and Facebook will not be processed.

Payment Methods?

1. BDO

2. Gcash

3. Paymaya

4. Cash on Delivery

Payment processing details are posted under How to Order section 4.

Shipping Options?

1. non Cash on Delivery (J&T Express)

2. Cash on Delivery (LBC Express)

3. Express Shipping

Shipping processing details are posted under How to Order section 4.

Vouchers, Coupons, and

Discounts codes?

FREE SHIPPING DAY every month.
Vouchers, Coupons and Discount code updates will be sent through auto-generated emails or will be posted on our Instagram account @fashionkinetics.
Sales are occasionally.

Shipping Rates?

Cash on Delivery - LBC Express

0 - 500g (mini pouch)

Luzon - P150

Visayas - P150

Mindanao - P150

500g - 3kg (small pouch)

Luzon - P190

Visayas - P190

Mindanao - P190

2kg - 5kg (medium pouch)

Luzon - P320

Visayas - P370

Mindanao - P370

non Cash on Delivery - J&T Express

0 - 500g

Luzon - P100 (2 - 4 days ETA)

Visayas - P105 (3 - 6 days ETA)

Mindanao - P110 (4 - 10 days ETA)

500g - 1kg

Luzon - P170 (2 - 4 days ETA)

Visayas - P185 (3 - 6 days ETA)

Mindanao - P200 (4 - 10 days ETA)

1kg - 3kg

Luzon - P195 (2 - 4 days ETA)

Visayas - P205 (3 - 6 days ETA)

Mindanao - P225 (4 - 10 days ETA)

Express Shipping

The customer will shoulder the payment upon pick up and be the one to book the express shipping courier of your choice. (Grab Express, Angkas, Mr. Speedy, Lalamove, etc.)

International Shipping - LBC Express

(3 - 10 working days)

USA & Canada

500g - P2,400

1kg - P2,750

1.5kg - P3,090

2kg - P3,430

2.5kg - P3,770

3kg - P4130

Singapore, Hong Kong, Taiwan

500g - P1,230

1kg - P1,400

1.5kg - P1,550

2kg - P1,710

2.5kg - P1,860

3kg - P2,020

Australia & Japan

500g - P2,100

1kg - P2,430

1.5kg - P2,760

2kg - P3,090

2.5kg - P3,420

3kg - P3,740

Malaysia

500g - P1,800

1kg - P2,000

1.5kg - P2,180

2kg - P2,370

2.5k - P2,560

3kg - P2,760

500g - P2,530

1kg - P3,010

1.5kg - P3,500

2kg - P3,990

2.5kg - P4,480

3kg - P4,970

How to Track an Order?

An email containing your waybill number will be sent once your order has shipped.

Track parcel on the following:

J&T Express - www.jtexpress.ph

LBC Express - www.lbcexpress.com

NOTE:

Rush processing option is NOT available
Strictly NO cancellation of orders

* Published rates are inclusive of fulfillment.

Return and Refund Policy?

Strictly NO RETURN POLICY.

We will accept orders to be refunded ONLY when we are at fault 48 hours after you received a wrong / damaged item from your package. To address and settle the problem, kindly submit your request here and wait for our response through email regarding your concern.

All orders are double checked. We make sure that the products to be sent are in good condition and are addressed specifically to the customer.

For more updates, follow us on instagram @fashionkinetics and like our facebook page at Fashion Kinetics.

For Inquiries and concerns you may email us at fashionkinetics@gmail.com or dm us on instagram @fashionkinetics